HOUSTON, TEXAS - January, 2007 - Enterprise Systems Corporation announced today that Finger Furniture has selected Enterprise Systems to provide a Contact Center solution for the Corporate offices in Sugarland, Texas. The Contact Center will be a Nortel Symposium Express Contact Center Server. Additionally, the Nortel Agent Greeting application and VPS services will be deployed.
Archives for January 2007
HOUSTON, TEXAS - January, 2007 - Enterprise Systems Corporation announced today that authorization has been granted by Nortel Networks of Brampton, Ontario Canada to distribute Nortel solutions in Canada. Enterprise Systems Corporation now joins only a handful of Nortel Partners in North America authorized to deploy Nortel solutions in both the United States and Canada. "This milestone will enable us to provide the services and solutions our multi- national U.S. end users are accustomed to with their Canadian offices" remarked Rodney Hyde, President.
Excerpt: In addition to the Option 61C system being upgraded, Naples had need of in depth consultation regarding our Symposium Contact Center Server. Enterprise delivered and exceeded our expectations. An engineer was assigned the upgrade project for the Option 61C and it went very smoothly, with minimal service interruption. The two Contact Center engineers that Enterprise sent to our site were in our opinion subject matter experts. In the words of our Contact Center manager “I learned more in ten minutes about our Contact Center server than in a year with our previous vendor”.
Read more in the full letter.