HOUSTON, TEXAS - March, 2010 - It was announced that Info-tech Research Group of London, Ontario Canada has selected Enterprise Systems Corporation to perform extensive upgrades to its voice communications and contact center systems. Enterprise Systems will be upgrading the corporate office in London to an Avaya CS1000M SG Release 6 utilizing Pentium 4 processors. The upgrade will also include an installation of Avaya's Communication Control Toolkit (CCT) to provide screen pop functionality for Info-Tech's outbound contact center agents. An Avaya CallPilot 202i is also being deployed as part of the upgrade.
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