State and Local Government

Technology solutions which guarantee value

Governments around the world are facing the challenge of improving their communication endpoints to better reach their tech-aware citizens. To effect a visible change in the daily life of the end users of government services, and that too in a timely manner, the government agencies need to center their day-to-day operations on an integrated communication solution. With the financial capacity of governmental agencies being constrained, it is important that the services they provide deliver maximum value for every dollar spent.

Let us look at a few key aspects which any government agency typically requires for effective delivery of public services

• High quality user experience across channels
  Email, internet, text messaging and IVR (Interactive Voice Response)
• Hotline based services
  Efficient eligibility verification and enrolment services.
• Short number dialling
  Non-emergency services utilizing short numbers such as 211, 311 and 511.
• Round-the-clock services
  Emergency calls facility for 911 PSAP.
• App-based service delivery for improved public safety measures
  Landline-enabled emergency response, satellite connectivity, 911 response handing, radio interoperable communications and mobile continuity.

 

Solution customized as per your specific needs.

ENTERPRISE SYSTEMS has a team of specialists who come with rich experience in working with government services. Our experts understand how to design and customize solutions as per the specific requirements of the public services being e-enabled. We ensure that end users are delivered unified communications services with quality standards which are at par with what they are accustomed to experiencing with the private sector.

We understand that budgets for public service initiatives may be limited and hence our experts own the supplier selection process to deliver low cost but cutting edge solutions. The fact that we are an authorized reseller and GSA approved, helps avoid RFP related time delays and monetary expenses as well.

Advantages

• Low complexity with high quality
  ENTERPRISE SYSTEMS experts have the know how to effectively integrate multi-vendor technologies and disparate systems spread across multiple locations to provide high quality unified communications.
• Centralized apps based delivery
  Real-time communication requirements are serviced by centrally deployed apps which enhance collaboration.
• Utilizing in-place infrastructure
  Setup of new service delivery channels such as self-service, contact centre and centralized web portals, as well as deployment of newly developed apps and services using existing in-place infrastructure
• e911 emergency communications
  Improved emergency and public safety communications using real-time notifications and efficient routing.