Voice Services

Voice

The concept of Unified Communications as a Service (UCaaS) is really quite simple. Consider how your business currently purchases utility services such as water and electric in a consumption model; paying only for what you use on a monthly basis. Now your business can pay for reliable, robust and future-proof communications functionality in the same way.

Premise Communications Systems

  • On Premise and secure
  • Voice over IP (VoiP) or Digital
  • Fully featured including the latest mobile apps
  • Redundancy for failover reliability
  • Integration with CRM and other business-critical applications and security

UCaaS

  • Built-in redundancy (improved reliability) of your voice solution
  • Ease of management and effortless reporting on usage
  • Streamlined user experience throughout existing tools/applications (works with CRM and other business-critical applications)
  • Security (many UCaaS platforms are compliant with regulations like HIPAA, PCI, SOX and more)
  • Flexibility to accommodate remote and mobile employees
  • Scalability (add or remove seats as needed)

Premise Contact Center

  • On Premise and secure
  • Traditional voice inbound
  • Multimedia via IM, email, text, or chat
  • Outbound via click to dial
  • Redundancy for failover reliability
  • Integration with CRM and other business-critical applications

CCaaS

  • Built-in redundancy (improved reliability) of your voice solution
  • Ease of management and effortless reporting on usage
  • Streamlined user experience throughout existing tools/applications (works with CRM and other business-critical applications)
  • Security (many UCaaS platforms are compliant with regulations like HIPAA, PCI, SOX and more)
  • Flexibility to accommodate remote and mobile employees
  • Scalability (add or remove seats as needed)

Workforce Optimization—Premise and WFOaaS

  • Analytics
  • Interaction Recording
  • Quality Management
  • Coaching and Learning
  • Speech Analytics
  • Workforce Management
  • Customer Survey