HOUSTON, TEXAS – March, 2010 – It was announced that Info-tech Research Group of London, Ontario Canada has selected Enterprise Systems Corporation to perform extensive upgrades to its voice communications and contact center systems. Enterprise Systems will be upgrading the corporate office in London to an Avaya CS1000M SG Release 6 utilizing Pentium 4 processors. The upgrade will also include an installation of Avaya’s Communication Control Toolkit (CCT) to provide screen pop functionality for Info-Tech’s outbound contact center agents. An Avaya CallPilot 202i is also being deployed as part of the upgrade.
Complete and Printable Press Release: Press Release Info-Tech Research Group Selects Enterprise Systems Corporation March 2008