Voice
The concept of Unified Communications as a Service (UCaaS) is really quite simple. Consider how your business currently purchases utility services such as water and electric in a consumption model; paying only for what you use on a monthly basis. Now your business can pay for reliable, robust and future-proof communications functionality in the same way.
Premise Communications Systems
- On Premise and secure
- Voice over IP (VoiP) or Digital
- Fully featured including the latest mobile apps
- Redundancy for failover reliability
- Integration with CRM and other business-critical applications and security
UCaaS
- Built-in redundancy (improved reliability) of your voice solution
- Ease of management and effortless reporting on usage
- Streamlined user experience throughout existing tools/applications (works with CRM and other business-critical applications)
- Security (many UCaaS platforms are compliant with regulations like HIPAA, PCI, SOX and more)
- Flexibility to accommodate remote and mobile employees
- Scalability (add or remove seats as needed)
Premise Contact Center
- On Premise and secure
- Traditional voice inbound
- Multimedia via IM, email, text, or chat
- Outbound via click to dial
- Redundancy for failover reliability
- Integration with CRM and other business-critical applications
CCaaS
- Built-in redundancy (improved reliability) of your voice solution
- Ease of management and effortless reporting on usage
- Streamlined user experience throughout existing tools/applications (works with CRM and other business-critical applications)
- Security (many UCaaS platforms are compliant with regulations like HIPAA, PCI, SOX and more)
- Flexibility to accommodate remote and mobile employees
- Scalability (add or remove seats as needed)
Workforce Optimization—Premise and WFOaaS
- Analytics
- Interaction Recording
- Quality Management
- Coaching and Learning
- Speech Analytics
- Workforce Management
- Customer Survey