Excerpt: Telecommunications is a very important part of the total customer service experience of our patients. It is how our patients book their appointments and speak with their caregivers. When the Clinic experienced issues with their Symposium system, Enterprise Systems Corporation was selected to provide the telecommunications and Symposium
knowledge and experience to solve the issues.
The Enterprise Systems Corporation team assigned to this task included Tommy Cross and Rodney Hyde. These two gentlemen provided an exceptional level of customer service and technical expertise to solve our issues. Enterprise performed a call flow study, issued redesign recommendations, and rewrote the scripts in Symposium. This directly and positively impacted our patient’s ability to reach us in a timely manner.
Read more in the full letter.