Excerpt: The project was very trying at times due to carrier scheduling and interface issues. Enterprise Systems’ pulled through. The personal way in which our needs are handled is a real differentiator. I could pick up the phone and contact the General Manager, Tommy Cross anytime to check the status on issues.

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Excerpt: Enterprise personnel have often gone the extra mile for the property. One especially notable incident took place on Christmas eve of 2006. The property had issues not only with the Nortel communications system, but also with the data and wireless network. Enterprise’s technician worked well into the night long after the communications were restored to assist the Tremont House in restoring data and wireless services.

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Excerpt: Since the successful installation, Enterprise Systems Corporation has been responsive and demonstrated a high level of customer service for the Hotel. I could have not been more pleased with the impeccable customer service I received from Tracy Sutton, Darlene Gonzales and Jason Clevenger. They are true assets to a very professional and successful company as Enterprise.

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Excerpt: In addition to the Option 61C system being upgraded, Naples had need of in depth consultation regarding our Symposium Contact Center Server. Enterprise delivered and exceeded our expectations. An engineer was assigned the upgrade project for the Option 61C and it went very smoothly, with minimal service interruption. The two Contact Center engineers that Enterprise sent to our site were in our opinion subject matter experts. In the words of our Contact Center manager “I learned more in ten minutes about our Contact Center server than in a year with our previous vendor”.

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Excerpt: Ihave been impressed with the level of knowledge and competency in consultation, developing a solution and deploying that solution from end to end by Enterprise Systems. The initial consultation and negotiations all the way through the project management and installation and post support are worthy of a reference.

The sales and technical personnel are first rate and what is a real benefit is accessibility. With Enterprise Systems we are not just a customer number in a call center. We receive personal and competent attention from not only our assigned technicians and sales personnel, but also from Executive Management. With a VoIP CS1000 network utilizing Gigabit switching, trunking and applications such as Conference Bridging and Unified Messaging it is important to have a vendor like that.

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