Enhanced customer service through communication.
With the insurance sector replete with competitors who are equipped with well-developed sales and service processes, it is essential for an insurance service provider to stand out from the crowd in order to take lead. Communications solutions from ENTERPRISE SYSTEMS offer exactly such a competitive edge to your insurance processes.
With Enterprise Systems’ unified communication services spanning across multiple channels (web, mobile and social media), you will be able to deliver enhanced service quality and sales experience to your customers. This in turn will lead to improved sales conversions and better retentions. With Enterprise Systems’ solution your contact centre technology and accompanying customer experience will be optimized and improved to deliver superior customer experience in all stages of customer interaction.
With our integrated contact centre and collaboration solutions, and the accompanying delivery and service enhancements, will be able to enhance your top line figures quickly.
- Multi-channel customer communications
Communicate with your customers in an integrated manner in a medium of their choice.
- Video conferencing with prospects and customers
With face-to-face video conferencing with customers, sales and service standards can be enhanced.
- Better agent-enabling tools
Equip insurance agents with better tools to enable them to service better.
- In-process collaboration improvements
Raise sales delivery standards by enabling in-sales collaboration across competencies within your organization.
- Self-service capabilities
You can enable self-service for a wide variety of tasks to save on customer interaction costs.
- Contact centre enabled sensitive information access
Resolve customer queries for sensitive information, help your customers using the online tools across multiple channels and resolve service issues using integrated contact centre services.
- Inbuilt security
All the solution areas have been designed with inbuilt security as per prevalent regulations.